Triad Technologies


Careers



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Available Positions


Essential Duties and Responsibilies:

  • This individual is responsible for handling all essential duties and responsibilities of inside sales and customer service with an emphasis on Technical Solutions orders.
  • Duties include building and maintaining strong customer relationships, responding to all customer inquiries and requests, providing some technical assistance to customers, proactively expediting customer orders, entering orders/quotes/credits/RMA’s, assisting outside salesforce as well as our purchasing, accounting, and shipping and receiving departments, etc., in getting problems solved.
  • Incumbent will reference various vendor websites, ordering systems and catalogs on a daily basis.
  • They will also be responsible for vendor relationship building.
  • POSSESSING A TECHNICAL/MECHANICAL APTITUDE is instrumental in performing these duties.

Requirements and/or Special Skills:

  • Ideal candidate will have three or more years of related work experience (Industrial Sales experience desirable), possess math, language and reasoning ability along with a working knowledge of Microsoft Word, Excel and Outlook (Office 365). Familiarity with Epicor/Prophet 21 software a plus. Candidate must exercise excellent interpersonal and telephone skills that include the ability to communicate accurately, effectively, and professionally with customers, vendors and fellow employees. Good organizational skills are a must.

Essential Duties and Responsibilies:

  • Building and maintaining excellent customer relationships;
  • Responding to all customer inquiries and requests received via incoming phone calls, faxes, e-mails, Triad website and EDI per customer’s time constraint;
  • Providing limited technical assistance to customers (i.e., Part number identification & clarification, model code creation, customer print/drawing reading, BOM assembly creation, etc.);
  • Order entry (Manual, website, EDI, AutoOrder);
  • Quotation entry;
  • RMA entry;
  • Credit Memo creation;
  • Issuing and completing vendor returned goods authorizations;
  • Some filing;
  • Purchasing including entering purchase orders on vendor’s computer systems (TOPS, PH Connect, Extranet);
  • Assisting outside sales personnel with customer requests and quotations;
  • Supporting other departments within Triad (internal customers);
  • Expediting customer orders on a daily basis;
  • Acting as liaison between customers and vendors;
  • Handling customer objectives and resolving customer problems;
  • Taking ownership of customer orders/requests/problems from beginning to end;
  • Helping in building and maintaining vendor relationships;
  • Ongoing training on products and services provided by Triad Technologies;
  • Customer visits as required;
  • Participation in efforts to streamline and make departmental processes better;
  • Maintain professional, pleasant demeanor when working with internal and external customers.

Requirements and/or Special Skills:

  • Education and/or Experience – High School diploma and three or more years of related work experience.
  • Reasoning Ability – Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
  • Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write routine and correspondence reports. Ability to effectively present information in one-on-one and small group situations, specifically to customers and other employees in the organization.
  • Computer Skills – Must have working knowledge of Microsoft Word, Excel and Outlook. Plus Commerce Center software. efficient Keyboarding skills.
  • Other Qualifications – Must have excellent interpersonal and telephone skills; ability to communicate clearly, accurately, effectively and professionally with customers, vendors and other Triad employees; technically competent and well organized.

Essential Duties and Responsibilities

  • Reviews and prioritizes daily shipping orders;
  • Pulls all parts and fabricates hose assemblies and other components if necessary;
  • If required, calls the freight carrier and completes any carrier paperwork;
  • Loads and unloads trucks. Inspects containers and material and reports any damage or missing items.
  • Compares identifying information and counts, weights, and measures items of incoming and outgoing shipments to verify bills of lading, invoices, orders, etc.;
  • Determines method of shipment;
  • Preps packed boxes (affixes labels, assembles containers, packages the boxes, binds, tapes and stamps identifying information onto the containers, weighs and calculates shipping charges, etc.);
  • Unpacks and examines incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify any shortages;
  • Routes items to appropriate location;
  • Examines outgoing shipments;
  • Operates forklift to move, convey or hoist shipments from shipping and receiving platform (we do provide internal training for forklift certification).
Position requirements:  Must be able to read and follow written work instructions, able to use standard hand and power tools, able to calculate simple math, perform alpha-numeric data entry (ALL transactions are computerized), ability to stand on your feet, and possess a positive attitude/demeanor. Must be able to lift 50-75 lbs.  

Essential Duties and Responsibilities

  • Assemble product per drawing, specifications, or BOMs with the emphasis on kit assemblies (i.e. hose kits, component assemblies, extrusion kits, lubrication assemblies, etc.)
  • Prioritize build schedules based upon production schedules or required dates.
  • Communicate production improvement ideas or issues to management.
  • Work in warehouse as needed to achieve customer service levels
  • Assist in training new personnel as needed.
Position requirements:  Read and follow written work instructions, be able to measure and perform basic calculations, read and interpret blue prints, and ability to use standard hand and power tools. Individuals must score 70% or higher on the Mechanical Aptitude test. 


General Benefits Information

Triad offers a competitive wage and benefits package that includes medical, dental, life, vision ,and disability insurance as well as paid vacation and holidays, 401k, profit sharing and educational assistance.


Apply Now

To apply for any of our current open positions, please fill out our job application and forward it with your resume to careers@triadtechnologies.com


Triad Technologies